Returns & Exchanges

Returns & Exchanges

30-Day Satisfaction Guarantee
We want you to love your Wisp. If you’re not satisfied with your results within 30 days of receiving your order, email our support team and we’ll help you with the return process. Original shipping fees are non-refundable, and return shipping is the customer’s responsibility.

Please note: Returned items must include all original components and accessories. Products that are excessively damaged, altered, or missing parts may not qualify for a refund.

Order Changes & Cancellations
Need to change your address, color, or order details? Contact us within 1 hour of placing your order. Once fulfillment begins, we may not be able to make changes or cancel the order.

Damaged or Missing Items
If your order arrives damaged, defective, or missing an item, email us within 24 hours of delivery with your order number and photo or video evidence. Once verified, we’ll work quickly to send a replacement or resolve the issue.

Questions?
Please email our support team and we’ll be happy to help.