Shipping & Delivery

Returns & Refunds

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To start a return, email us at wispgoodsco@gmail.com with your order number and reason for the return. If your return is approved, we’ll provide instructions on where and how to send your item.

Returned items should include all original components and accessories. Products that are excessively damaged, altered, or missing components may not qualify for a refund. Items sent back without first requesting a return will not be accepted.

Return shipping is the customer’s responsibility, unless the item arrived damaged, defective, or incorrect. Original shipping charges are non-refundable.

Damages & Issues

Please inspect your order when it arrives. If your item is damaged, defective, incorrect, or missing something, contact us at wispgoodsco@gmail.com within 24 hours of delivery with your order number and photo or video evidence.

Once verified, we’ll work with you to provide a replacement or other appropriate resolution.

European Union 14-Day Cooling-Off Period

If your order is shipped into the European Union, you may have the right to cancel or return your order within 14 days without providing a reason, subject to applicable consumer protection laws.

Refunds

We’ll notify you once your return has been received and inspected.

If approved, your refund will be issued to your original payment method. Please allow up to 10 business days for your bank or credit card provider to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at wispgoodsco@gmail.com.